These programs can also help develop positive relationships between the pharmaceutical industry and physicians. Physicians appreciate getting new information Return to Tiffany閳╋拷 Heart tag choker their patients, and will typically incorporate reports into their patients’ medical records. In addition, the content of the patient feedback reports can rapidly accelerate physician understanding of a product, thereby increasing confidence in that product and leading to subsequent prescribing.
More than a year ago, a large phar- maceutical client approached a major mental health category brand launch with a determination to deliver intelligent, timely messages to consumers, patients, and Return to Tiffany閳╋拷 Heart lock charm. Using a Web-like communications platform for patient starter kits, a CRM program, vouchers, and an integrated patient feedback program throughout, the campaign was designed to create a more significant and meaningful dialogue between patients and physicians. The resulting integrated, cross-channel program paid off with measurable benefits for the marketing team, and more importantly, for the patient and the physician. Some of the program’s benefits included:
* More than 20,000 Return to Tiffany閳╋拷 Heart tag necklace providers have received feedback reports on their own patients
* On average, about 30 percent of patients enrolled in the CRM program chose to also join the feedback program
* One of the largest patient feedback databases in the US, leading to numerous publications
* Positive ROI, with latest results projecting more than 17:1 annual ROI
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A Call for Participants
In order to make the integrated promotional machine work, the program needed participants. Thus, it was critical for the marketing team to develop in-office promotional pieces (such as a patient starter kit) that offered clear messaging coupled with an invitation for patients to join the communications program. It was especially important that the program offered patients key information about the disease state, and what their treatment expectations should be.
A trial coupon in every patient starter kit Return to Tiffany閳╋拷 Oval tag pendant required activation and served as an invitation to the CRM programs. However, the marketing team decided early on that they wanted to go one step beyond the typical CRM approach by allowing patients the ability to communicate with their prescribing physician between office visits. Their reasoning? The integrated coupon program supported brand messaging and accelerated the trial and adoption of the medication. By providing patient starter kits that included a “free trial offer” coupon and an opportunity to participate in an integrated CRM/patient feedback program, the impact of a traditional marketing program was significantly amplified.